Restorations.
Whenever you move out of a space there’ll always be some restoration needed to make it look as good as new and ready for the next customer (you might also hear this referred to as dilapidations or dilaps).
We’ll always keep you up to date with the costs for your restoration charges, we’ll walk you through the exit inventory process. We’ll then make sure you get the costs through (via Docusign) before you receive your invoice.
Your COM will be happy to help with anything you need at this stage, and to help with any initial questions you might have, we’ve created a handy timeline and some restoration FAQs.
Lab customers: make sure that a thorough decontamination of your space and equipment has been completed. A decontamination certificate will need to be put on the door, and any pieces of equipment will need their own decontamination certificates.
What do these costs mean for me?
When you first joined us, we completed an entry inventory to make sure that when you leave, the space is left as good as new. The cost that are covered on this are for things like furniture repairs, carpet cleans and a fresh lick of paint - they’re not negotiable costs but we’ll walk through the space together so we’re on the same page.
Can the cost for suite restorations be covered in my deposit?
Yes, but if the restoration sum amounts to more than your deposit then you’ll need to cover the balance.
Where can I find information about our specific restorations agreement?
You can check back to your entry inventory to prepare for any costs before your move, or just let either your commercial manager know or speak to your onsite team who’ll be happy to help.
Do all checks take place before I leave my serviced space?
The majority of these checks will be completed with you or when you’re still in your space. Our teams will always carry out one final post-exit check to make sure everything has been left as agreed once you have vacated the space. If there are any additional charges here, we’ll invoice you directly.
Do all checks take place before I leave my leased space?
The majority of these checks will be completed with you or when you’re still in your space. Our teams will always carry out one final post-exit check to make sure everything has been left as agreed once you have vacated the space. If there are any additional charges here, we’ll invoice you directly.
When will I get charged for these?
You’ll receive your invoice for any restoration charges around the time leave your space unless there’s something we need to charge from our post exit checks. They’ll always be separate to your usual payments like rent for example.
Can I do my own restoration works in my space?
Serviced: No - due to the nature of our serviced spaces, we don’t allow any external suppliers to carry out restoration works. We need to make sure spaces have the right look and feel ready for the next customer to move in.
Leased: Please speak to your commercial manager to discuss restoration.
